Refund Policy

Before you pay, you see which report sections have data for your item code, so you know what you are buying. Payments are processed by Paddle, our merchant of record, which issues all refunds.

Automatic refunds

If we cannot generate your report after payment, the order is refunded in full automatically and we email you. You do not need to ask.

Refunds on request

• Within 14 days of delivery, if the report is missing a section that the preview showed as having data, or a figure does not match its cited source.
• If you were charged twice or charged for an order you did not place.

A different view of the market, or a later change to the item code you chose, is not by itself a reason for a refund; we are happy to discuss a new report in those cases.

This policy does not limit any rights you have under applicable law.

How to ask

Write to info@rockmed.kr with your order and the reason, or contact Paddle through the link in your receipt. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days.

RockMed · info@rockmed.kr